Privacy & Security

Privacy Notice

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information you provide, enabling us to process your order and to provide you with the best possible service, will not be shared with any third parties unless you have given us your permission. The information we hold on you will be accurate and up to date. If you should find any inaccuracies we will delete or correct it immediately.

We store information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best possible service. We do not store your credit card details nor do we pass your information on to any third parties.

The type of information we will collect about you includes:

  • Your Name
  • Address
  • Telephone Number
  • Email Address

We will never collect sensitive information about you without your consent.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA we will always obtain your consent first.

Your Marketing Choices

When you sign up for a promotion or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you. 

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you opted in a show / visited our store or entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: customer@carinahildebrandt.com.

COOKIES

What are Cookies? Cookies are tiny text files stored on your computer when you visit certain web pages. At www.carinahildebrandt.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on carinahildebrandt.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled. Please note that cookies can't harm your computer.

We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

OUR COOKIES POLICY

To make full use of the online shopping and personalised features on www.carinahildebrandt.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from carinahildebrandt.com or any other website, you can use your browser to do this.

Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

If you have any questions or comments about privacy, please email us on customer@carinahildebrandt.com